0) Payment terms
- All prices are in INR (₹).
- 30% advance to confirm your seat.
- Remaining 70% due 15 days before departure.
- If remaining balance not received 15 days before departure, booking may be cancelled and advance deposit will be forfeited.
- 5% GST non-refundable in all cases.
- GST invoice available on request.
1) Cancellation by traveller
- Cancelled 30+ days before - 90% refund.
- Cancelled 15 to 29 days before - 50% refund.
- Cancelled 8 to 14 days before - 25% refund.
- Cancelled 4 to 7 days before - 10% refund.
- Cancelled 3 days or less - no refund.
2) Date change
- Date change free if requested 15+ days before.
- Date change Rs 500 fee if 8 to 14 days before.
3) If we cancel the trip
- We cancel the trip - full refund, no questions.
4) Refund timeline
- All refunds processed within 7 working days.
- Refunds are processed to the original payment method.
5) Important notes
- Advance deposit non-refundable if cancelled within 14 days.
- 5% GST non-refundable in all cases.
- By booking, you agree to this refund and payment policy.
6) How to request a refund
Email your booking ID, payment reference, traveller name, phone, and reason for cancellation to: info@onlitrip.com
- Write from your registered email and include your booking details.
- We will review the request and process any eligible refund as per this policy.
7) Support
- Legal entity: Onlitrip
- Registered address: New Delhi, India
- Support email: info@onlitrip.com
- Support phone: +918527018007 ()